Help centre
Guides for setting up and running Tous Connect.
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Getting started
2 articlesConnect your number and send your first message.
Connecting your WhatsApp number →Sending your first message and using the Inbox →Messaging rules
1 articleThe 24-hour window, and why templates exist.
The 24-hour service window explained →Templates
2 articlesCreating templates, getting them approved, and fixing rejections.
Creating a template →Template approval and edits →Contacts and scanning
3 articlesGetting people into your CRM.
Adding contacts, and importing a CSV →Using the Card Scanner, and how scan credits work →Importing contacts from a file →Plans and billing
2 articlesWhat you pay, to whom, and what happens if a payment fails.
Your plan and billing →Who charges you for what →Common problems
1 articleQuick answers to the things that go wrong most.
Common problems and what to do →Broadcasts
4 articlesSend a template to many people, add media, resend, and read the report.
Filling a template's values →Sending an image, video or document →Resend to those who didn't get it →Reading a broadcast's report →Your store
4 articlesMessages to your customers, orders, abandoned carts and campaigns.
Customer messages for your store →Orders →Abandoned carts and recovery messages →Campaigns →Google reviews
1 articleReply to reviews and ask customers for new ones.
Google reviews →Your team
1 articleInvite teammates and share the Inbox.
Assigning conversations to your team →