Filling a template's values

What a template's values are

Some templates have places that change for each person, written like {{1}}, {{2}}. A template can also have one in its header text, and one at the end of a button's link. A broadcast can fill up to 10.

Choosing where each value comes from

1. 1Choose the template in a new broadcast. A Variables section appears with one row per value
2. 2Pick where each value comes from (below)
3. 3Give a fallback for a contact field or a CSV column
4. 4Check the preview, and press Preview another to see the next person

Tap the picture to enlarge it

For each value, pick:

• A contact field: name, first name, phone, email, company, designation, address or website.
• A column of your CSV, when the broadcast's audience is an uploaded CSV file. Only the columns you choose are kept, for 30 days, so a resend can use them too; after that, a resend sends the fallback.
• Fixed text: the same for everyone, e.g. a date or an offer code.

Fallbacks

For a contact field or CSV column, you must give a fallback: what a person gets when their value is empty. Under each one you'll see how many recipients will get it, e.g. 312 of 1,384 recipients will get the fallback "your business".

The preview

Below the values you see the message exactly as one real recipient will read it. Press Preview another to see the next person.

When a broadcast can't be saved

• A value has no source chosen.
• Fixed text is empty, or a fallback is missing.
• A value is too long (a header value is at most 60 characters).
• The template has more than 10 values. It is listed, but can't be chosen.

The message names the value to fix.