Resend to those who didn't get it

Who a resend reaches, who it leaves out, and why some are scheduled for later.

  1. Press Resend (N) on a finished broadcast's row, or Resend to those who didn't get it in its report
  2. Check who would get it. The window shows them before anything is sent
Tap the picture to enlarge it

Who is included

  • Resend now: people whose message failed for a reason that a resend can fix.
  • Later: people who reached WhatsApp's marketing limit (the limit on how many marketing messages one person receives). WhatsApp asks for at least 24 hours before trying again (sooner can extend the limit); we wait 48 to be safe, so this part is scheduled. Automatic sends never go out after 9 PM; they wait until 10 AM.

Who is not included

  • Numbers that can't receive WhatsApp messages.
  • People who opted out, blocked you, or have no marketing consent.
  • People where we can't tell whether it went out. They are never resent, so nobody gets it twice.
  • Everyone who already got it. They won't get it again.

Good to know: A resend is a new broadcast, shown under the original in the list. It uses the same template.

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