FAQ

Questions, answered

Point your phone camera at any business card. Our AI reads the name, phone, email, company, and tax details, then fills in a contact form automatically — no manual typing required.

Yes. You connect your own WhatsApp Business number through Meta's official signup flow, so every message goes out under your brand, not ours.

You can pick the plan that fits your team — Starter, Growth, or Business — and continue right where you left off. No data is lost, and there's no forced downtime.

WhatsApp messages are billed directly by Meta to your connected payment method — Tous Connect doesn't add any markup or charge you separately for messages. Your wallet pays for card scans beyond your plan's free monthly limit. From 1 October 2026, the first 1,000 replies a month on each number are free; after that Meta charges for replies, and it charges for utility templates sent inside the 24-hour window. Messages that start from a Click-to-WhatsApp ad stay free for a while (Meta sets how long).

Meta charges per message, by category — marketing, utility, authentication or service — at the rates it sets for India, which you can see in your WhatsApp Manager. Whatever Meta charges is what you pay: Tous Connect adds no markup and takes no cut of your message spend.

This is a WhatsApp rule, not ours. Once a customer messages you, you have a 24-hour window to reply with anything you like — free text, images, documents. Outside that window you can only send a template that Meta has pre-approved. Tous Connect shows you the window on every conversation, so you always know which of the two you're in before you type.

Yes. You can bulk-import your existing contact list via CSV, or add contacts one at a time by scanning cards — both feed into the same CRM.

For larger teams or unusual volume needs, reach out to us directly and we'll put together a custom plan around your numbers, contacts, and team size.

Because your customers are already there: over 2 billion people use WhatsApp (Meta, WhatsApp Business Platform: business.whatsapp.com). Open-rate figures get quoted a lot but rarely trace to a source that holds up, so we don't print one. Analytics shows your own real delivered and read counts.