Your plan and billing
Pricing, GST, auto-renewal, and what happens when a payment fails.
Prices and GST
Plans are Starter Rs 1,199, Growth Rs 2,499 and Business Rs 4,999 per month. There is also a Free plan.
Watch out: These prices are before GST. 18% GST is added on top. Starter is therefore Rs 1,414.82 per month in total, Growth Rs 2,948.82, and Business Rs 5,898.82. The plan cards show both the base price and the total you will actually be charged.
Trial and auto-renewal
Paid plans start with a 7-day free trial. You are not charged during the trial.
When you set up billing, you authorise an auto-renewing mandate through Razorpay — by card or UPI Autopay. It renews monthly on its own; you do not have to pay manually each month. If you set it up during a trial, the first charge is scheduled for the day the trial ends, not immediately.
Good to know: Your invoice shows the taxable value, CGST and SGST (or IGST if you are outside our state), and the total. Invoices are on the Billing page.
"Collecting payment"
With a card or UPI Autopay mandate, your bank takes the payment about 36 hours after the invoice is issued. Until then the Billing page shows Collecting payment with the amount. There is nothing to do, and no need to pay it yourself: paying it by hand as well could charge you twice.
If a payment fails
If a payment fails — an expired card, a bank decline — nothing dramatic happens straight away:
- Razorpay retries the payment automatically over the following days.
- You're told. A notification bar says the payment failed, and the exact date your access continues until.
- You keep full access for the grace period — 4 days. Your Inbox, contacts and messaging all keep working.
- Then the plan drops to Free if it is still unpaid. Your data is kept; paid features become previews again.
The fix is to update your card on the Billing page. If your subscription has been halted, updating the card is the only thing that restarts it — we cannot retry the charge from our side.
Still need a hand?
Already using Tous Connect? Sign in and use the Support button in the sidebar. Or email connect@thetous.com.